FlowKick Support

Need help? Email flowkickapp@gmail.com and we'll get back to you. It helps to include your iPhone model and what you were doing when the problem happened.

Setting up the camera

Prop your iPhone upright on the ground or a step, 2 to 4 metres away, so your whole body and the ball stay in view.
Good light helps. If the screen says it's too dark, move somewhere brighter.
Only one player in view. FlowKick counts a football (sizes 3 to 5) or a futsal ball.

"Allow camera" did nothing, or I tapped Don't Allow

Open the iPhone Settings app, scroll to FlowKick and turn on Camera. Your video is analysed on the phone and never uploaded.

The count looks wrong

Counting works best with the whole body in view, steady light and the phone not moving. When FlowKick isn't sure, it says "not sure" instead of guessing. After a session you can answer Did … count right? on the results screen to tell us. Tricks are in beta and still learning.

Subscriptions and restoring purchases

FlowKick Pro is $9.99 a month or $39.99 a year (prices can differ by country). The yearly plan starts with a 7-day free trial.
To cancel or change your plan: iPhone Settings → your name → Subscriptions → FlowKick.
New phone or reinstalled? Open FlowKick → Settings → Restore purchases, using the same Apple ID.
For refunds, use Apple's Report a Problem page.

Your data

FlowKick has no accounts and keeps your progress on your phone. To erase it, open FlowKick → Settings → Delete all my data. See the Privacy Policy for details.